Privacy & Terms
Your trust matters to us. Please review our policies below.
Terms & Conditions
Effective Date: January 2026
1. General
By accessing our website or purchasing from Simply Sour, you agree to these Terms & Conditions, our Privacy Policy, and our Shipping & Refunds Policies.
2. Business Location & Jurisdiction
Simply Sour is based in Queensland, Australia. While we may expand sales Australia-wide in the future, our operations are currently conducted primarily within Queensland.
3. Products & Availability
All products are subject to availability. We reserve the right to modify or discontinue products without notice.
4. Pricing
Prices are in Australian Dollars (AUD) and include GST unless stated otherwise. We reserve the right to change prices at any time.
5. Orders & Payments
Orders are confirmed once payment is successfully processed. We reserve the right to cancel orders due to errors, availability issues, or suspected fraud.
6. Limitation of Liability
To the extent permitted by law, Simply Sour is not liable for indirect or consequential loss arising from use of our website or products.
7. Governing Law
These policies are governed by the laws of Queensland and the Commonwealth of Australia.
Allergen & Food Safety Disclaimer
Important Food Safety Information
Please note: Our products are prepared in a kitchen that handles common allergens, including but not limited to gluten (wheat), dairy, eggs, nuts, seeds, and sesame.
Our products are not suitable for individuals with severe or life-threatening allergies.
While we take reasonable steps to minimise cross-contamination, we cannot guarantee that any product is completely free from allergens.
Storage & Consumption
Products should be stored and consumed according to the instructions provided.
We are not responsible for loss of quality, spoilage, or illness resulting from improper storage, delayed pickup, or consumption beyond recommended timeframes.
Contact Us
For all enquiries, contact hello@simplysour.com.au.
Privacy Policy
Effective Date: January 2026
1. Who We Are
Simply Sour ("we", "our", "us") is an Australian sourdough bakery operating online and in-person. Our website address is https://simplysour.com.au. We sell sourdough bread and bakery products online, offer subscriptions with store pickup, provide local delivery, and may trade at farmers' markets from time to time.
We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
a. Information You Provide
We may collect personal information when you place an order or subscribe to our products, create an account, or contact us or subscribe to marketing communications. This may include:
- Name
- Email address
- Phone number
- Billing and delivery address
- Order and subscription details
- Payment information (processed securely by third-party providers; we do not store full credit card details)
b. Automatically Collected Information
When you visit our website, we may collect:
- IP address and approximate location
- Browser type and device information
- Pages visited and time spent on the site
- Cookies and analytics data
3. How We Use Your Information
We use personal information to:
- Process orders, subscriptions, payments, and deliveries or pickups
- Manage subscription schedules, pickup days, and customer communications
- Provide customer support
- Improve our website, products, and services
- Send marketing communications (with your consent)
- Comply with legal and regulatory obligations applicable in Queensland and Australia
4. Payments
All payments are processed through secure third-party payment gateways (such as Stripe, PayPal, or Australian banking providers). We do not store full credit card details.
5. Disclosure of Information
We may share your personal information with trusted third parties where necessary, including:
- Payment processors
- Delivery and logistics partners
- Website hosting and analytics providers
Some service providers may be located overseas (e.g. United States). We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy laws.
6. Data Security
We implement reasonable technical and organisational safeguards to protect personal information, including:
- SSL encryption
- Secure hosting environments
- Restricted access to personal data
7. Data Retention
We retain personal information only as long as necessary for business and legal purposes, including:
- Order and financial records (generally 5–7 years for tax and accounting purposes)
- Marketing data until you unsubscribe
8. Your Rights
You may request to:
- Access personal information we hold about you
- Correct inaccurate or outdated information
- Withdraw consent for marketing communications
To exercise these rights, contact us at hello@simplysour.com.au.
9. Cookies
Our website uses cookies for essential functionality and analytics. You can manage cookies through your browser settings, though some features may not function correctly if cookies are disabled.
10. Complaints
If you believe we have breached your privacy rights, contact us at hello@simplysour.com.au. We will respond within 30 days. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
Shipping & Refunds Policy
Effective Date: January 2026
1. Pickup & Delivery
Simply Sour currently operates a pickup model from designated Brisbane locations on scheduled bake days. Pickup details, including location and time windows, will be confirmed at the time of purchase or via email.
Local delivery may be available in select areas at an additional cost. If delivery is offered, estimated delivery windows will be provided at checkout. Delivery availability and fees are subject to change.
2. Missed Pickups
If you are unable to collect your order during the designated pickup window, please contact us as soon as possible at hello@simplysour.com.au. We will make reasonable efforts to arrange an alternative, however refunds or replacements cannot be guaranteed for orders not collected on time.
3. Order Changes & Cancellations
Due to the perishable nature of our products, cancellations and changes must be requested at least 48 hours before the scheduled bake day. Requests made after this window may not be accommodated. To request a change or cancellation, email hello@simplysour.com.au.
4. Refunds
We take pride in the quality of our products. If you receive an item that is damaged, incorrect, or does not meet reasonable quality expectations, please contact us within 24 hours of pickup or delivery with a description and photo. We will assess requests on a case-by-case basis and may offer a replacement, store credit, or refund at our discretion.
Refunds are not available for change of mind, personal taste preferences, or orders not collected during the designated window.
5. Subscription Orders
Subscription customers may skip a scheduled delivery or pause their subscription by notifying us at least 48 hours before the next bake day. Refunds for subscription payments already processed will be assessed on a case-by-case basis.
6. Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any consumer rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
7. Contact
For any questions about shipping, pickups, or refunds, contact us at hello@simplysour.com.au.